Refund & Cancellation Policy
At Real & Asset, we are committed to providing professional and reliable services to our clients.
This Refund & Cancellation Policy explains how refunds, cancellations and payments are managed in relation to our services.
Service Fees
Fees charged for services that have already been rendered, work that has already been completed, or costs that have already been incurred are non-refundable.
Where services are provided according to an accepted quotation, proposal, agreement or instruction, the payment and cancellation terms contained in that agreement will apply.
Deposits and Upfront Payments
Certain services may require a deposit or upfront payment before work begins.
If a client cancels a service before work has commenced, any refund will be considered based on the circumstances and the terms of the applicable quotation or agreement.
Where work has already commenced, Real & Asset reserves the right to deduct reasonable costs for work performed, administration, commitments made and expenses already incurred before processing any applicable refund.
Cancellations
Clients are requested to provide written notice as soon as possible if they wish to cancel or change the agreed service.
Cancellation charges may apply where resources have already been allocated, third-party costs have been incurred, transport or operational arrangements have been made, or work has already commenced.
Operational & Managed Assets
Refunds relating to the management, coordination or utilisation of operational assets, including transport-related assets, will be assessed according to the applicable quotation, management agreement, rental agreement or service agreement.
Costs already incurred in arranging, managing, coordinating or operating such assets may be deducted from any amount eligible for refund.
Refund Requests
Any request for a refund should include sufficient information for us to identify the relevant service, payment, or invoice.
Approved refunds will be processed using an appropriate payment method within a reasonable period.
Consumer Rights
Nothing in this policy is intended to exclude or limit any rights that a client may have under applicable South African law, including the Consumer Protection Act, 68 of 2008, where applicable.
Where legislation provides a client with a right to cancel a transaction or receive a refund, the applicable legal requirements will take precedence over this policy.
Contact Us
For questions regarding cancellations, payments, or refund requests, please contact Real & Asset through the contact details provided on our website.
"Where strategy meets asset performance."
Last Updated: August 2026